FAQs

Our FAQs at The Sanctuary Suzuki Medical Associates address common questions about our services, procedures, and policies to help you feel informed and confident. Whether you’re curious about treatment options, scheduling appointments, or insurance coverage, our comprehensive answers are designed to enhance your experience and ensure you receive the best care possible.
What are your hours of operation?  

We are open Monday, Tuesday, and Friday from 7 AM to 5 PM, and Wednesday and Thursday from 7 AM to 3 PM.  We are closed on Saturday and Sunday. 

How do I make an appointment?  

The easiest way to schedule an appointment is through our patient portal: [Link]. You can also call our office at 609-275-5700. If you’re unable to reach someone by phone, please email us at  thesanctuary@suzukimed.net, and we’ll call you back as soon as possible. If you are experiencing a medical emergency, don’t wait—go to the nearest Emergency Room (ER) or call 911  immediately. 

What insurance plans do you accept?

We accept Aetna, Amerihealth, BCBC, Cigna, Medicare and most insurance plans. We do not accept any form of  Medicaid.  

Do you offer on-site bloodwork? 

Yes, we offer on-site bloodwork services for your convenience. Our skilled medical staff can draw blood samples  and perform a variety of tests right here in our office. This streamlined approach ensures quicker and more efficient  management of your health needs, saving you the extra trip to a separate lab facility. 

What should I bring to my appointment?  

First, please check with your insurance to verify we are in network with your plan. • Fill the Authorization for release of medical information that you can find it here, and we’ll be happy to  meet you. 

How do I refill my prescription? 

For your safety, it's important to check in with your provider before refilling your medication. This ensures that your  treatment is still the best option for you and allows us to make any necessary adjustments. Schedule an  appointment today to keep your health on track here.( link portal) 

How can I access my medical records?

You can easily access your medical records, including your prescriptions and latest bloodwork, through our patient  portal. Simply log in to the portal, and you’ll find all your health information at your fingertips.  If you have trouble setting up your account, you can contact our office for assistance. 

What services do you offer?

We provide comprehensive primary care and family care services to meet all your regular health needs.  • In addition to our core services, you can explore more about our offerings on our website, including details  on aesthetic medicine, wellness events, and workshops. 

Do you offer telemedicine or virtual visits?

Yes, we do! Dr. Ron Suzuki and Jenna Gonzales are both available for telemedicine and virtual visits. This  allows you to receive quality care from the comfort of your home. Simply schedule an appointment  through our patient portal or by calling our office. 

 How do I prepare for a specific test or procedure?  

You can find preparation instructions in the Patient Resources section on our website. If you need further  assistance, you can also reach out to your provider directly through our patient portal. 

Where is the medical center located, and is parking available?  

Our medical center is located in Pennington, Mercer County, New Jersey. Convenient parking is available on-site for all our patients.

What is your policy on cancellations or missed appointments?  

We urge patients to call our office or send an email to cancel or reschedule appointments. This helps us  accommodate other patients and manage our schedule effectively. Please provide us with as much notice  as possible. 

 How do I contact my doctor or nurse for follow-up questions?  

To contact your doctor or nurse for follow-up questions, please use our patient portal. You can securely  send messages and get responses from your healthcare team. If you need additional assistance, you can  also call our office during business hours. 

 How do I provide feedback or file a complaint? 

We’d love to hear from you! You can leave a review on Google to share your experience. Your feedback is valuable, and we’re always eager to know how we can make things better. We appreciate your  input and are glad to know you’re happy with our services. Thank you!

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